1. Introduction & Consent
Golden Tiger Online respects your right to privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard information you provide to us while using our website and services.
By accessing or interacting with our website, you consent to the practices described in this Policy. If you do not agree with any portion of this document, you should not use our website.
2. Information We Collect
We collect both personal and non-personal information from users, including:
a. Personal Information
- Full name
- Email address
- Billing and shipping addresses
- Phone number (if provided)
- Purchase history and customer support interactions
This information is collected when you place an order, sign up for a newsletter, or contact customer service.
b. Technical and Usage Information
- IP address
- Browser type and version
- Device type and operating system
- Referring URLs and pages visited
- Date and time of access
- Cookie data and usage patterns
This data helps us understand user behavior and improve site performance.
3. How We Use Your Information
Your information is used to:
- Process and fulfill product orders
- Provide shipping and order confirmations
- Handle returns, refunds, and customer inquiries
- Send promotional and marketing communications (if opted-in)
- Improve the usability and functionality of the website
- Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies, pixel tags, and other tracking technologies to enhance your experience. Cookies help us:
- Maintain your shopping cart session
- Remember your preferences and login details
- Collect anonymous analytics for site optimization
You can control or delete cookies via your browser settings. Disabling cookies may limit certain functionalities on the site.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Inactive account information may be securely archived or deleted after a reasonable period.
6. Data Security
Golden Tiger Online implements commercially reasonable safeguards to protect personal data against loss, theft, unauthorized access, disclosure, or alteration. These measures include:
- Secure Socket Layer (SSL) encryption for online transactions
- Regular security audits and software updates
- Restricted employee access to sensitive data
While we strive to protect your data, no method of transmission over the internet is 100% secure.
7. Payment Processing
All payments are processed through secure third-party providers such as Stripe, PayPal, or similar services. Golden Tiger Online does not store your payment card details. Your interactions with these providers are governed by their own privacy and security policies.
8. Third-Party Services and Analytics
We may use third-party services, including but not limited to:
- Google Analytics, for analyzing site traffic and behavior
- Social media plug-ins (e.g., Facebook, Instagram) for marketing and engagement
These services may collect anonymized information through cookies or tracking pixels. Please refer to their respective privacy policies to understand how your data is handled.
9. Newsletter and Email Marketing
If you subscribe to our newsletter, we may send you updates about new products, promotions, and other relevant content. You can unsubscribe at any time by clicking the unsubscribe link included in our emails.
Your email address will only be used for communication from Golden Tiger Online and will not be shared with external marketers.
10. Children’s Privacy
Golden Tiger Online does not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that such information has been collected inadvertently, we will promptly delete it.
Parents or legal guardians who believe their child has submitted information should contact us via the contact section of the website.
11. Your Rights
As a user, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your data, subject to applicable legal obligations
- Withdraw consent to marketing communications at any time
To exercise these rights, please visit the contact section of the website.
12. International Data Transfers
Although Golden Tiger Online primarily serves Canadian customers, if you are accessing our site from outside Canada, you acknowledge that your data may be transferred to, stored in, and processed in Canada or other jurisdictions with different data protection laws.
13. Changes to this Policy
We reserve the right to modify or update this Privacy Policy at any time. Changes will be posted on this page, and your continued use of the website will signify your acceptance of the revised terms.
14. Contact Information
For questions, concerns, or requests related to your privacy, please visit the contact section of the website.
